Frequently Asked Questions

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Our office is open Monday through Thursday from 8:00 am to 4:00 pm and Friday from 8:00 am to 3:30 pm. We are closed on Saturdays and Sundays.

We proudly serve Southern California, including Los Angeles, Ventura, Orange, Riverside, San Bernardino, and Santa Barbara counties. Check our Service Areas page for more details. 

We specialize in installing luxury high-end brands such as Subzero, Wolf, and Cove. Our team is factory-certified to ensure your appliances are installed to the highest standards.

You can schedule a service appointment by calling us at (818) 255-2101 or emailing us at info@installelite.com. Our team will be happy to assist you.

 Yes, we offer emergency services for urgent installation needs. Please contact us directly for immediate assistance.

Before our team arrives, ensure that the installation area is clear and accessible. Remove any obstacles and ensure that the electrical and plumbing connections are ready as per the appliance specifications. Our team will conduct a pre-installation assessment to confirm everything is set for a smooth installation.

Our installation services includes a detailed consultation with your account manager, an onsite presite assessment for an additional fee, professional installation, quality check, and a customer walkthrough to ensure your appliances are working properly, and you are familiar with the features and maintenance tips. 

  Our certified installation process includes:

• Pre-installation site assessment
• Careful handling and positioning of your appliance
• Professional installation following Sub-Zero specifications
• Testing and calibration
• Detailed customer walkthrough and operation instructions

The duration of the installation can vary depending on the complexity and specific model. Generally, a standard installation takes between 1 to 3 hours. Our team will provide a more accurate timeframe during the pre-installation assessment. 

Our team strives to minimize disruption. We use protective coverings and take care to keep the work area tidy. Any noise or inconvenience will be kept to a minimum, and we ensure a thorough cleanup once the installation is complete. 

Every installation follows Sub-Zero's strict protocols and is performed by certified installers. We maintain our factory certification through ongoing training and adherence to the latest installation standards. 

If you experience any issues, please contact our support team immediately. Our certified technicians are available to address any concerns and ensure your appliance is functioning perfectly. With our additional warranty, you can rest assured that any post-installation issues will be handled promptly. 

Absolutely! We understand that every home is unique. Our team is experienced in handling custom installations and can work with you to meet specific design or functional requirements. Please discuss any special requests during the initial consultation. 

Yes, we specialize in installing integrated and built-in models. Our team is trained to handle the precise requirements of these installations, ensuring a seamless fit with your cabinetry and kitchen design. 

We offer a 90-day warranty on all installations, covering install-related defects. For non-installation-related issues, additional fees may apply.

We value your feedback and encourage you to share your experience with us. You can leave a review on our Yelp, Google page or email us directly with your comments.